Privacy Policy

Our Website:

When you visit our website we may collect standard data that looks into details of visitors behaviour patterns. Our purpose of doing so is so that we can see the number of visitors to the various parts of the site. Although, this information is processed in a way that it does not identify anyone. We do not make an attempt to find out the identities of the persons attending the website. 

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In order to provide you with the best service or our response to any queries submitted by the user, we collect professional information(business related) about you and your company submitted through our website for example, the contact us form or any information passed through during telephone conversations, included in emails. We might keep a record of your name and telephone, your pick up location and drop off. 

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Cookies:

Any information automatically logged re; personal data involving name, telephone number and contact info, reason for enquiries will only be used to help us respond to any queries that you may have regarding our service. We do not pass any of this information onto third parties. 

 

The Internet Browser you use may make use of a feature called a 'cookie' which assigns any identification information to your computer.  We will never use cookies to store personal data or to link any type of personal data to non-personal data. 

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Emails:

Any emails sent to us, including any attachments may be monitored and used by Nirvana Tours and Logistics for security and for monitoring compliance. Please be aware any emails you send to us must not be related to any malicious activity which would otherwise compromise on our systems. 

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Telephone:

Both inbound and outbound calls from Nirvana Tours and Logistics will be recorded and monitored. This is done for customer service purposes which includes training. Any calls will only be retained for a period of 12 months and will be placed upon security access controls. This will not be shared with any 3rd parties. 

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Data Security:

Nirvana Tours and Logistics deals with information in a very safe and efficient way. We have put in appropriate safety measures which protect the security of the user and their data. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

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Pricing and Payments:

Our services can be paid by via cash or via credit or debit card, this will be done in person after using our service or at the time of booking for our logistics service. Any information provided will only be used for identification and verification, such as your name, credit or debit card number, card expiration date, CVV code, billing address. This information is encrypted and sent to your card network. Payments are processed by our 3rd party supplier.